Columbus, GA and Toronto, ON
The Columbus Water Works (CWW) of Columbus, Georgia, a municipally owned water and wastewater utility has selected CIS Infinity as its new utility billing and customer information system (CIS). CWW has 65,000 active customer accounts.
CWW and its staff of about 280 persons report to a Board of Water Commissioners. The Board is responsible for the operation of the water and sewerage utilities in Muscogee County and the Ft. Benning Military Installation. CWW enjoys a close working relationship with the City of Columbus. CWW bills refuse and tree pick-up on behalf of the city.
CWW completed a formal procurement process to identify and select a modern CIS that would support its long-term utility-wide strategy of enhanced customer service, improved efficiency and improved productivity. An Invitation to Bid was issued and subsequent scripted demonstrations were conducted as part of the procurement process.
Todd Ferring, Manager of Information Services for CWW comments, “Based on our evaluation criteria Advanced ranked the highest in all categories that included company credibility, software functionality, qualifications of project personnel, project approach and schedule, ease-of-use and the on-site demonstration.”
CWW will also implement Infinity.Link (Customer Self-Service) and Infinity.Mobile (Paperless Service Orders) complementary solutions to CIS Infinity offered by Advanced.
Mr. Ferring adds, “These complementary solutions facilitate our ability to deliver an enhanced customer experience that is up-to-date in terms of comparable experiences other retail and service providers offer to meet customer demand. This includes ease of communication and payment via channels that are available 24/7."
Peter Fanous, Executive Vice President for Advanced states, “Thorough industry research informs our product roadmap which we revisit, revise and update on a regular basis. This is how we are able to anticipate what our customers need and deliver solutions right when they need them in response to industry conditions.”
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Todd Ferring, Manager of Information Services
Columbus Water Works