Pueblo, CO and Toronto, ON
The Board of Water Works of Pueblo, CO (Pueblo Water) which provides water services to 40,000 accounts has selected a comprehensive suite of software solutions by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
Pueblo Water selected CIS Infinity (Customer Management & Utility Billing), Infinity.Link (Customer Self-Service), Infinity.Mobile (Paperless Service Orders) and Infinity.BI (Business Intelligence) to fulfill its mission of effective and efficient coordination of utility functions across the entire Agency.
A central component to effective and efficient coordination of utility functions is a best practices approach to the handling and processing of service orders/work orders. Infinity.Mobile is an award winning solution that eliminates manual, paper-based processes through automated workflow. This solution enhances communication between office staff and field service representatives thereby increasing productivity which means faster and improved service for Pueblo Water customers.
Highlights of other features and functionality of the Advanced solution that Pueblo Water will be taking advantage of include: detailed aging and delinquency of customer accounts, integrated cut off list and credit/verify list communication, detailed meter inventory capabilities, location and customer consumption history, on demand reporting as well as being able to review and maintain all customer information from a single screen.
Seth Clayton, Director of Administrative Services for Pueblo Water notes, "During our procurement process, Advanced was successful in separating themselves from the other vendors by being able to demonstrate that their solutions meshed with our goal of providing outstanding service to our Customers. They were also able to demonstrate a desire to grow with us into the future as our Customers' needs change."
Peter Fanous, Executive Vice President for Advanced comments: "Our vision is to provide exceptional, state-of-the-art software to our customers to meet the ever changing demands and requirements of the utility industry and utility customers in innovative and cost-effective ways."
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities' needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Seth Clayton, Director of Administrative Services
Board of Water Works of Pueblo