Edmond, OK and Toronto, ON - The City of Edmond (COE) has completed an on-budget, on-schedule implementation of CIS Infinity, the customer information and billing solution from Advanced Utility Systems.
COE’s Utility Customer Service Department is committed to providing its customers with exceptional levels of customer service. To coincide with this mission statement, COE’s objective for its customer information system project was to ensure that their new system would promote exceptional levels of service to both internal users and external customers, as well as provide the technical foundation to ensure long-term effectiveness and efficiency.
Linda Courtright, Utility Customer Service Director for COE notes, “CIS Infinity is an integral part of our customer service operation. It allows us to provide one call customer service, quick installation of new service, and prompt follow-up on customer problems.”
To further reinforce its customer service commitment, COE implemented Infinity.Link and Infinity.Mobile. By providing online payment and account management to customers and mobile service order automation respectively, these solutions make the customer service process more efficient and streamlined.
In addition, all solutions are easily configurable and upgradeable and have a well-defined enhancement strategy to meet COE’s business needs for the foreseeable future.
Peter Fanous, Executive Vice President for Advanced comments, “Advanced provides customer driven, forward thinking software that offers solutions to utility challenges at every stage of the meter-to-cash process. In this way, Advanced products represent a sound investment that contributes to the immediate and long-term success of our clients.”
COE provides Electric, Water, Wastewater, Solid Waste, and Drainage customer care and billing services. It is located just north of Oklahoma City and is the sixth largest City in the state.
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market. Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231