2014 – December – 4: Corning, NY and Toronto, ON: Corning Natural Gas Corporation (the Company) has completed the successful implementation of their new customer information and billing solution, CIS Infinity by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
Superior customer service is one of the main focuses of the Company as they work each day to improve the value provided to customers. With the implementation of CIS Infinity, the Company continues with its goal commitment.
As Jerry Sleve, Vice-President of Administration for the Company explains, “CIS Infinity provides our staff with more direct access to the information they use daily. It will allow us to deal with customers efficiently and effectively. As our staff becomes more familiar with the new software, we are seeing benefits in billing and customer service.”
Mr. Sleve adds, “Other advantages our implementation of CIS Infinity has provided include no missed billing cycles, improved transportation billing and the integration of several processes that will continue to progress as we move forward. Another benefit worth noting is the allowance for electronic fund transfer enabling customers to pay electronically.”
Along with the CIS Infinity software, Advanced provides its customers with consulting, extensive technical support, regular upgrades and improvements and a commitment to ensuring a solid long-term working relationship.
Peter Fanous, Executive Vice President for Advanced notes, “The success of our implementation at the Company is due in large part to the strong partnership we established over the course of the project. Because of this highly collaborative effort, Advanced and the Company maintained effective communication and project management throughout all phases of the implementation keeping everything on schedule and making sure deliverables were completed correctly. This partnership creates a robust foundation of trust that carries into the post-live period and beyond – we want to make sure our customers know that they can depend on us for their immediate needs as well as their future requirements.”
Corning Natural Gas Corporation is a subsidiary of Corning Natural Gas Holding Corporation, a publicly traded corporation.Corning Natural Gas is a local distribution company with nearly 450 miles of mains that sells or transports natural gas.Gas deliveries are made across 23 towns and villages, over 400 square miles, throughout the Southern Tier and central regions of New York State.
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Jerry Sleve, Vice-President of Administration
Corning Natural Gas Corporation