In 2012, Anaheim, in conjunction with their consultant, AAC Utility Partners (AAC), selected S&S to implement enQuesta 4 to replace their legacy CIS application to provide a comprehensive automated view of the customer. Key initiatives of this project also involved implementing enQuesta’s enhanced customer self-service options, a City-wide cashiering system, and mobile field service order capabilities, all to better serve their water and electric customers.
As a leader in the California municipal utility market, Anaheim will leverage enQuesta as the launching pad for new customer service offerings and initiatives. As part of the robust functionality of the enQuesta CIS solution, Anaheim has deployed the customer self-service tools that are part of enQuesta. Adding to the customer facing features, Anaheim deployed enQuestaLink mobile field orders. Linking the office with the field service employees in real time, enQuestaLink provides Anaheim with the tools needed for better workflow management and increased productivity in the field and office. The fully integrated City-wide deployment of the iNovah cashiering solution allows Anaheim to process over-the-counter transactions for a variety of City services in one transaction. Steve Sciortino, Assistant General Manager of Joint Services, states “We appreciate the collaborative partnership developed with S&S and AAC through the various phases. Ultimately, modernizing our CIS will serve to provide improved service and functionality to our customers.”
Raja Mukherjee, S&S's General Manager, comments that “our California customer base has been strengthened by the addition of Anaheim Public Utilities, who is now our largest California customer.”
“In addition,” states Mukherjee, “this is the first project on which we have worked with AAC Consulting, and their experience with CIS projects, as well as their resourcefulness and attention to detail, was evident as we navigated through the implementation process.
We are pleased with the successful implementation of this large and complex project, and look forward to a long and successful partnership with Anaheim and AAC.”
About Anaheim Public Utilities
Anaheim Public Utilities is the only city-owned, not-for-profit utility in Orange County, California, and delivers water and electricity to the city's 345,000 residents and 15,000 businesses, including multi-million dollar tourism, sports and manufacturing customers.
Anaheim Public Utilities serves approximately 112,548 electric customers and 62,456 water customers, in a service area of approximately fifty square miles. The electric system has grown to support a customer base of more than 593,000 kW annual peak demand and uses 2.6 billion kilowatt-hours a year.
For more information, please visit their website at www.anaheim.net/utilities.
About Systems & Software, Inc.
Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service.
Further information is available at www.ssivt.com.
Systems & Software, Inc.
Raja Mukherjee, General Manager