In November 2009, Ventura went live with the original implementation of S&S’ enQuesta CIS solution, along with the enQuesta self-service offering, WebConnect, to manage and optimize their customer service operations.
To meet the ever changing needs of its customers, Ventura recently upgraded to enQuesta 4 to take advantage of enQuesta’s technological advances, as well the functional enhancements, with a focus on customer self-service options. Running in a fully virtualized environment, enQuesta 4 will be an important component as Ventura moves to an AMI-enabled utility. “One of Ventura Water's quality standards is ‘Anticipating and responding to customer needs.’ With the launch of enQuesta 4, we are keeping pace with customer needs and technology,” comments Mary Landis, Ventura Water’s Resource Account Supervisor.
Raja Mukherjee, General Manager of S&S, states that “Ventura continues to utilize enQuesta and its ancillary solutions to support the City’s progressive culture; with enQuesta 4, S&S is pleased to deliver the new level of convenience and control that utility customers are now looking for and expect.”
Mukherjee further states, “We look forward to further enhancing Ventura’s customer self-service options with the installation of enQuesta Chat and enQuesta Go in the near future. Using these applications, Ventura will be able to conduct live chat sessions with their customers, as well as allow their customers to access and pay their utility accounts directly from their mobile smart devices.”
About Ventura Water
Ventura Water is located between Malibu and Santa Barbara on the blue Pacific Ocean, overlooking Anacapa and Santa Cruz islands. Ventura provides water and sewer to approximately 32,000 customers in the greater City of Ventura, California area. For further information, please visit www.cityofventura.net.
About Systems & Software, Inc.
Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service.
Further information is available at www.ssivt.com.
Systems & Software, Inc.
Raja Mukherjee, General Manager