Orangeburg, SC and Burnaby, BC - Cayenta is pleased to announce that the Department of Public Utilities in Orangeburg, SC (DPU) has selected Cayenta to implement its Cayenta ERP solution.
DPU, the largest municipally owned electric utility in South Carolina, as well as having Natural Gas, Water and Wastewater services, maintains the highest standards of customer service and satisfaction. A critical component of that satisfaction is the integration of consumer and DPU information that assists representatives in developing positive experiences related to their service needs. Through a several year process of evaluation, demonstration and RFP submissions, DPU sought a solution that would enhance their customer service abilities while providing a platform for future integrations of all facets of the enterprise, including, but not limited to the future implementation of automated metering infrastructure. DPU’s desires were direct; a solution that would provide a highly configurable business process environment that would sustain their enterprise over the long-term, while maintaining and enhancing their customer’s overall satisfaction.
Cayenta’s comprehensive ERP solution will replace DPU’s legacy solution functionality and will include enhanced web-based customer self-service, service order management and business intelligence tools. “Were viewed countless potential solutions for DPU from various well known entities. What was most attractive to us was Cayenta Utilities’ focus on providing the functionality necessary for not only our staff, but ultimately for our customers as well. Their ability to quickly grasp our current processes and effectively communicate their plans for the enhancement of these processes provided a strong level of confidence that we had found our solution” said Mike Sells, DPU Administrative Director. He added, “DPU has long shown a history of finding vendors who will be critical long term partners and in Cayenta Utilities we feel confident that we will be continuing this trend well into the future.” “As we have begun the development and implementation strategies for this project, we have found them to be prompt, courteous, and above all, very professional in their work”.
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Cayenta is a wholly-owned subsidiary of Harris Computer Systems that provides a fully integrated and comprehensive ERP solution exclusively to utilities and municipalities.
For more information, visit harrisutilities.com and cayenta.com
Barry Dunphy,VP of Business Development
Cayenta, a division of N. Harris Computer Corporation
604-570-4300 ext. 416