Syracuse, NY and Toronto, ON — Onondaga County Water Authority (OCWA) has completed its implementation of CIS Infinity, the customer information and billing solution from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
OCWA is a Public Benefit Corporation created by the New York State Legislature that provides water to over 100,000 accounts. Its mission is to supply water to the residents and businesses in the Central New York Region for the improvement of their health, welfare and prosperity, in a manner protective of the resource and environment.
This year OCWA received a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA). This award is given to utilities that demonstrate exceptional performance in areas that include customer satisfaction, operational optimization and operational resiliency.
OCWA implemented CIS Infinity as a central component of its program dedicated to exceptional performance.
“We made the investment in CIS Infinity to improve efficiencies that would address both customer and system needs,” notes Barry Blanchard, IT Manager for OCWA. “By utilizing the features within CIS Infinity that are now available to us such as its ease-of-use, automation tools and extensive functionality we can further enhance our customer service function.”
Mr. Blanchard goes on to say, “Also, as a progressive utility, OCWA requires a modern CIS system built on current technology that will grow with the Authority over the long-term. CIS Infinity delivers what we are looking for with a reliable architecture that has been proven at over 100 client sites, sophisticated configuration tools for adding new features and a seamless upgrade method.”
Peter Fanous, Executive Vice President for Advanced comments: “As demonstrated by OCWA, CIS Infinity is comprehensively developed and well-balanced providing essential functionality that is capable of handling all aspects of utility management from customer-facing processes to back office operations.”
OCWA will also be implementing Infinity.Link the Advanced web self-service solution for bill payment, account management and service requests.
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Barry Blanchard, IT Manager
Onondaga County Water Authority
(315) 455-7061 x3140
Tim Wisely, Project Manager
Onondaga County Water Authority
(315) 455-7061 x3103