Harris Utilities launches SmartWorks Compass – an innovative utility decision management solution
October 28, 2013

Ottawa, ON—Coinciding with the Harris Customer Training Conference, Harris Utilities today announced the launch of SmartWorks Compass—its new utility decision management solution. SmartWorks Compass makes the big benefits of smart infrastructure investments available to all utilities, regardless of size or commodities delivered, by transforming massive volumes of data into powerful insights and automated actions. Its modular design enables utilities to deploy targeted functionality that serves their immediate priorities, while providing flexibility to grow the solution as their business evolves.

“Utilities are investing significantly in rolling out smart infrastructure and the data collected by this infrastructure is incredibly powerful,” said Chris Lewis, Executive Vice President, Harris Utilities SmartWorks. “In order to realize the true benefits of smart infrastructure and measurably improve operations, small and mid-sized utilities need to adopt the concept of utility decision management – SmartWorks Compass is the conduit to help them do so.”

Utility decision management involves empowering utilities to maximize their decision yield. With a focus on measurable improvement, it involves a continual cycle of measurement, determination of appropriate actions and automated execution of those actions.

SmartWorks Compass offers a flexible suite of analytics, metrics, visualization, and automation tools. It: 

  • Delivers real-time business intelligence by correlating data from various utility enterprise operations and displaying a holistic view of the smart infrastructure through easy-to-understand visualization tools;
  • Automates business processes enabling utilities to manage and respond to events in a repeatable and consistent manner, with both velocity and precision; 
  • Measures the financial and operational impact of decisions to better define and improve future actions;
  • Empowers utility staff – from front line staff to C-Suite executives – to make better informed financial and operational decisions;

Designed to operate as Software as a Service or be deployed on a light infrastructure, SmartWorks Compass integrates seamlessly with all other utility enterprise systems and enables workflow through simple configuration. Developed by Harris Utilities with more than 35 years’ experience in the utility industry, SmartWorks Compass enables utilities to gain the full benefits of their smart infrastructure investments without the burden of heavy investment or resource commitment.

For more information, visit www.harrisutilities.com/compass

About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.

Its SmartWorks division empowers utilities to navigate change and unleash potential of the smart infrastructure. SmartWorks’ goal is to create whole new categories of products that will transform the industry and evolve the smart grid. The SmartWorks portfolio includes a growing number of innovative products that are essential to advance business intelligence and enable unprecedented interaction between utilities and their customers.

Harris Utilities SmartWorks
Alexandra Marinelli
T: +1-613-226-5511, ext. 2112
C: +1-613-985-0137