City of Ventura chooses MeterSense and CustomerConnect to enhance customer service and conservation measures
September 17, 2013

Ottawa, ON—The City of Ventura has chosen MeterSense and CustomerConnect, Harris Utilities’ meter data management (MDM) solution and customer engagement solution (CES), to realize operational efficiencies and improve customer service.

MeterSense is an advanced MDM solution that transforms raw smart meter data into valuable business intelligence and enables utilities to improve business processes and enhance customer service. CustomerConnect is a web-based data presentment tool that enables customers to access and interpret their consumption patterns, which helps them make smarter choices about resource use, reduce their bills and support utility conservation goals.

Located in Ventura, California, the City of Ventura delivers water services to 30,000 meters and approximately 110,000 customers. Ventura selected MeterSense and CustomerConnect as part of its current integration of enQuesta, the utilities’ Customer Information System (CIS) provided by Systems and Software, a division of Harris Utilities. MeterSense was chosen to help Ventura prepare for their planned Advanced Metering Infrastructure (AMI) rollout. “We needed an MDM solution that would be AMI-agnostic” said Mary Landis, Customer Care Supervisor. “It was imperative that Ventura selected an MDM provider that has proven experience with all major AMI vendors and MeterSense had just that.”

The City of Ventura plans to go live on MeterSense and CustomerConnect in early 2014. By rolling out the AMI project, the utility hopes to realize additional benefits from MeterSense and CustomerConnect including:

  • enabling Ventura staff to access meter information and trigger AMI actions from their existing customer service interface (enQuesta CIS) empowering customers to access their consumption and account information without support from their utility,
  • engaging customers to be active in conservation efforts, and
  • providing an independent validation engine to support the Service Level Agreements that the AMI vendors will be contracted to execute.

    Chris Lewis, Executive Vice-President of Harris Utilities SmartWorks—the smart grid innovation engine of Harris Utilities that created MeterSense and CustomerConnect—said that there is immense value that can come from selecting both MeterSense and CustomerConnect.

    “MeterSense is a highly interoperable MDM solution that will integrate smart-grid data seamlessly with the City of Ventura’s utility system. MeterSense and CustomerConnect provide advanced customer engagement and analytics capabilities that maximize Advanced Metering investments.”

    Powerful, sophisticated and easy to use, MeterSense and CustomerConnect are essential tools for improving Ventura’s business processes and serving customers better than ever before.

    About Ventura

    The City of Ventura, located in California between Malibu and Santa Barbara is a municipal utility that delivers water services to approximately 110,000 residents. Ventura is involved in many initiatives in which they engage their citizens to live sustainably.

    For more Information, visit:

    About Harris Utilities

    The Harris Utilities SmartWorks division develops applications directly for the smart grid market that are easy to implement and most relevant to consumers. SmartWorks goal is to create whole new categories of products that will transform the industry and evolve the smart grid.

    For more information, visit:

    Harris Utilities SmartWorks

    Alexandra Marinelli
    T: +1-613-226-5511, ext. 2112
    C: +1-613-985-0137