Unitil Corporation chooses MeterSense to realize operational efficiencies and improve customer service
July 3, 2013

Ottawa, ON–Unitil Corporation has chosen MeterSense, the meter data management (MDM) solution from Harris Utilities, to automate key business processes and deliver better service to its consumers.

Headquartered in Hampton, New Hampshire, Unitil distributes electricity and natural gas to nearly 176,000 consumers in Maine, Massachusetts and New Hampshire. “We saw tremendous value in MeterSense,” said Jonathan Everett, Unitil’s Vice-President of IT. “In a deregulated market such as ours, customers can choose among many service providers. MeterSense will help us manage the suppliers effectively and streamline back office activities.”

MeterSense will also play a vital role in helping Unitil manage its wholesale settlement processes. Because Unitil works with 16 electricity and six gas suppliers across New England, the utility is challenged with tracking the quantities of electricity and gas used on its systems and ensuring that each consumer is charged correct fees for household usage and each supplier is paid accordingly. Unitil will configure MeterSense’s rules engine to ensure the MDM solution manages this task automatically, and faster and more efficiently than ever before.

Unitil plans to go live on MeterSense in early 2015. When it does, the utility hopes to realize additional benefits including:
- better service to consumers as a result of MeterSense’s capacity to provide customer service teams with current account data,
- greater customer satisfaction by minimizing rebills and providing detailed consumption data online, and
- enhanced read validations via MeterSense’s validation, estimation and editing (VEE) for billing function.

Chris Lewis, Executive Vice-President of Harris Utilities SmartWorks—the innovation engine of Harris Utilities that created MeterSense—said that the Unitil implementation confirms MeterSense’s flexibility and sophistication.

“MeterSense’s rules engine is the solution’s best-kept secret,” he said. “It enables any utility to configure MeterSense to precise and often very specific requirements. What’s more, it even enables utilities to execute complex processes — such as wholesale settlement — with ease. Our customers tell me time and again how impressed they are with that function, and I know Unitil will be just as pleased.”

Powerful, sophisticated and easy to use, MeterSense is more than just a solution for managing meter data. It’s an essential tool for enhancing utility business processes and serving consumers better than ever before.

About Unitil

CorporationUnitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. Unitil is committed to the communities it serves and to developing people, business practices, and technologies that lead to dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 101,700 electric customers and 73,700 natural gas customers.

For more information, visit www.unitil.com

About Harris Utilities

Harris Utilities Group (an operating group of Harris Computer Systems) is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.Its SmartWorks division develops applications directly for the smart grid market that are easy to implement and most relevant to consumers. SmartWorks goal is to create whole new categories of products that will transform the industry and evolve the smart grid. 

For more information, visit: harrisutilities.com/smartworks

Harris Utilities SmartWorks

Alexandra Marinelli
Marketing Communications Coordinator
T: +1-613-226-5511, ext. 2112