Systems & Software Unites with Unitil Services Corp for Enhanced Multijurisdictional Customer Service
May 1, 2013

Hampton, NH and Williston, VT - Harris Utilities(Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Unitil Services Corp. (Unitil) has selected Systems &Software (S&S), a wholly-owned subsidiary of Harris Utilities, to implement its enQuesta solution.

Unitil,which serves approximately 102,000 electric customers and 74,000 gas customers,operates gas and electric transmission and distribution systems throughoutMaine, Massachusetts and New Hampshire.

In May 2012, Unitil in conjunction with Black & Veatch, developed a detailed Request for Proposal seeking a new CIS application.  Unitil was in search of a solution that would provide the design and functionality required to enhance their rate options and retail choice offerings for their customer base and offered configurable options readily available to address consumer oriented regulatory commissions.

S&S’comprehensive enQuesta solution will replace Unitil’s current CIS system and will include web-based customer self-service, business intelligence, and the Harris SmartWorks MeterSense meter data management solution to support Unitil’s AMI investment.

“Unitil conducted an extensive RFP processand S&S was simply the best match for our customers’ and organizationalneeds,” said Jonathan Everett, Unitil’s Vice President of InformationTechnology.  “We look forward to workingwith Systems & Software.”

Raja Mukherjee, S&S' General Manager, commented that “Our selection is a testament to the superior and functionally rich enQuesta solution and the Systems & Software team.  enQuesta will enable Unitil to roll out the next generation of customer service tools integrated to the smart grid and third party suppliers.”

Systems & Software and Unitil are implementing enQuesta with a Go-Live date planned for 2015.  S&S is confident that they can provide the same record of continued success which they have demonstrated to all of their enQuesta customers.

About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England.  The utility is committed to the communities they serve and to developing people, business practices, and technologies that lead to dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 102,000 electric customers and 74,000 natural gas customers.

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About Systems & Software, Inc.

Since 1973, Systems & Software has been an industry-leading CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities.With an unrivaled track record of success,the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment and payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, a customer self-service web portal, and business intelligence and reporting. Based on service-oriented architecture (SOA),enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service.

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Systems & Software, Inc.
Raja Mukherjee, General Manager
(802) 865-1170