Port Huron, MI, Greensboro, NC and Williston, VT - September 21, 2012
Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that two more customers have successfully gone live with Systems & Software’s (S&S) enQuesta 4 solution: SEMCO ENERGY Gas Company (MI), and the City of Greensboro (NC).
Raja Mukherjee, S&S’ General Manager, stated that “Our established, long-term relationships with these two customers have been integral to the success of both our product development and deployment, and we are pleased to be able to continue this success story with the implementation of enQuesta 4.”
Mukherjee added that “By upgrading to enQuesta 4, these customers are be able to experience significant benefits of enQuesta’s technological advances and functional enhancements, which will better help them meet their evolving business requirements.”
SEMCO ENERGY Gas Company, a division of SEMCO Energy, Inc. (SEMCO) has been a customer of S&S since 2005 and elected to upgrade to enQuesta 4 late in 2011. Since SEMCO successfully went live, the customer service representatives have reported faster running of processes and are very happy with the overall results of the upgrade.
Laurie Owens, Director of Customer Service, reported that “enQuesta 4 has provided us with enhanced functionality and configuration allowing us to meet and often exceed operational objectives. New product enhancements and operational efficiencies continue to positively impact customer service. S&S has been a great strategic partner and continues to work hard to meet our changing operational requirements.”
The City of Greensboro (Greensboro) has been an S&S customer since 2004. Greensboro successfully went live with enQuesta 4 in July 2012. As part of the upgrade, Greensboro implemented enQuesta’s Mobile solution to utilize mobile field devices and dispatch functionality within the utility’s meter and infrastructure departments, ensuring real time links with the office in a paperless environment.
Jeff Kimel, Greensboro’s Customer Service Manager, stated that “We have seen efficiencies gained in the first phase of our mobile work order system. The real time application has helped us decrease the number of trips we make out in the field.”
About SEMCO ENERGY Gas Company
SEMCO ENERGY, Inc. (NYSE:SEN) distributes natural gas to more than 392,000 customers combined in Michigan, as SEMCO ENERGY Gas Company, and in Alaska as ENSTAR Natural Gas Company. It also owns and operates businesses involved in propane distribution, intrastate pipelines and natural gas storage in various regions of the United States. For more information about SEMCO Energy, Inc., please visit their website at www.semcoenergygas.com.
About the City of Greensboro
The City of Greensboro serves approximately 100,000 customers, providing safe, dependable drinking water and wastewater treatment, as well as meter reading, billing, and maintenance of water and sewer lines. For more information about the City of Greensboro, please visit their website at www.greensboro-nc.gov.
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) water, electric and gas utilities. With an unrivalled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.