Madison Water Utility chooses MeterSense for meter data management
June 21, 2012

Ottawa, ON-June 21, 2012-Madison Water Utility has selected MeterSense, Harris Utilities' flagship meter data management (MDM) solution, for the City's water data-collection and analysis needs. The public water utility-an agency of the City of Madison, Wisconsin-will use MeterSense to support its new smart-metering initiative, cut costs and augment customer service.

Madison Water Utility will introduce MeterSense in conjunction with Itron's advanced metering infrastructure (AMI). The combined MDM/AMI solution will form the backbone of the utility's Project H2O, a program that aims to promote conservation, improve customer service and gather and interpret usage data for enhanced system operation. MeterSense will also integrate with Madison's Infinity customer information system from Advanced Utility Systems, a division of Harris Utilities.

"Our 67,000 meters serve approximately 250,000 residents, and we currently bill each customer twice annually-not often enough to initiate an effective regional conservation program," said Robin Piper, customer service manager at Madison Water Utility. "When MeterSense is fully implemented in 2013, we will issue bills on a monthly basis and, through our MyWater website, display customers' usage data on an hourly basis. We hope that change will help our customers better understand-and ultimately adapt-their consumption habits."

Just as important is MeterSense's leak-detection capabilities. The application will help Madison Water Utility not only advise customers of possible household leaks, but also identify wastage across its entire network. Such functionality will help the utility distribute water more efficiently and protect revenue.

"The other vital element that MeterSense brings to the table is support to our customer service team," said Piper. "The data we gather using MeterSense will help our representatives answer questions from customers faster and with greater accuracy than before."

"In order to maximize returns on smart grid investments, it's critical for utilities to capitalize upon the new and vast amounts of data generated, and turn the volume into value," said Norm Daigle, executive vice president, MeterSense. "With analytics in-built, MeterSense is the brain of the smart grid, quickly and reliably interpreting meter data in a way that enables utilities to improve workflow, reduce costs and preserve resources."

MeterSense's built-in analytics features, its compatibility with utility enterprise hardware and software systems, and its intuitive, flexible and powerful user interface make it the ideal choice for municipalities, such as Madison Water Utility, or cooperatives that want to reap the benefits of their new smart-grid solutions.

About Madison Water Utility

Madison Water Utility provides water service to more than 66,000 locations in the City of Madison, the Town of Madison, Shorewood Hills, Maple Bluff, Blooming Grove, and the Town of Burke. Madison Water Utility is an agency of the City of Madison. The Madison Water Utility is a public water system owned and operated by the municipality. The utility is established under the authority of State of Wisconsin statutes which provides for the appointment of a board to govern its operation, under the general control and supervision of the Madison Common Council.

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About MeterSense

MeterSense is a scalable, configurable and powerful meter data management (MDM) solution that quickly manages and intelligently interprets growing volumes of critical smart meter data. Designed on an open framework, MeterSense integrates with any customer information system (CIS) and provides customer-engagement and analytics tools to maximize smart grid investments, tying them into the utility with configurable, intelligent workflows.

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Harris Utilities
Anna Jackson
Director, Marketing
T: +1-613-226-5511, ext. 2085
C: +1-613-986-9189