Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Metropolitan Water Services of Nashville (MWS) has successfully gone live with Systems & Software's (S&S) enQuesta 4 solution.
Metropolitan Water Services is a water, wastewater and stormwater utility serving a population of approximately 700,000 in Nashville and Davidson County, Tennessee. MWS partnered with S&S to implement a solution that would not only add needed functionality to their current operations, but would also eliminate many of the manual operations and repetitive entries required by their aging legacy system.
Martha Segal, Assistant Director, Customer Services & Information Services at MWS, stated that "Our new CIS solution provides Metro Water Services enhanced functionality, including the tools to streamline internal processes and improve the level of service we offer. We are excited about providing our customers with a more fully developed self-service web portal. WebConnect allows our customers to view account information, request service orders, and sign up to view and pay their bills online 24 hours a day. Enhanced landlord capability for customers managing multiple properties is also available."
Raja Mukherjee, S&S's General Manager, commented that "Metro Water Services is a great addition to the S&S family of customers. Metro Water Services complements our customer base and further strengthens our market position in the Southeastern United States. This successful project shows our commitment to large municipal utilities and further establishes that S&S consistently delivers a top-notch solution to utilities who are focused on providing the best possible customer service experience. The joint MWS and S&S teams successfully implemented enQuesta, providing a firm foundation for customer service enhancements that will deliver immediate value to their customers."
About Metropolitan Water Services
Metropolitan Water Services is a municipal water, wastewater, and stormwater utility with approximately 230,000 water, sewer and stormwater customers serving a population of 700,000 in Nashville and Davidson County, Tennessee. MWS maintains a 533 square mile service area, including more than 2,900 miles of water and 3,000 miles of wastewater piping. The water system includes two water treatment and three wastewater treatment plants. For more information about MWS, please visit their website at www.nashville.gov.
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) water, electric and gas utilities. With an unrivalled track record of success, the company’s web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.