Solutions Overview

The industry-leading integrated software solution for Customer Information, Utility Billing and Financial Systems is within reach at Harris. Regardless of the size, or structure of your organization, Harris' flexible software applications can accommodate your requirements now—and in the future!

Solutions to Empower Your Future

Our complete software solution empowers your utility-specific CRM (customer relationship management) processes, improves the efficiency of your billing operations, manages your financials and enhances customer satisfaction.

We offer a complete solution from applications which enable direct customer interaction through our customer web portal to a robust set of knowledge management tools for utility management and reporting. We provide feature-rich billing and customer information software capable of managing the core information processes for any size utility whether regulated or deregulated, single- or multi-service with complex or simple rate structures.

Software Innovation by Industry Experts

With a team of experienced software architects, engineers and quality specialists, we stay on the leading edge of technology. Our multi-tiered architecture and open-ended design concepts allow us to deliver our applications on multiple operating systems and databases. Our applications can be deployed on NT, UNIX, LINUX, and can utilize Informix, Oracle, or SQL databases to provide you with choice and optimum scalability.

Our solutions encompass all aspects of the utility industry ranging from Customer Information Systems, Meter Management, Billing and Financial applications to eBusiness applications. Our complete product suite is seamlessly integrated to allow you to streamline your business processes and easily monitor and control key billing and financial data.

Over the years, we have remained firmly committed to technological innovation and an intimate knowledge of our industry in our drive to stay ahead of competition and customer requirements. Today, we have industry-leading applications and as we move forward, we will continue to evolve and enhance our core technologies and product functionality to meet your next generation of business challenges.

Commitment to Quality

We are firmly committed to providing the highest level of quality in our products and services. Our commitment to excellence guides the efforts of all of our employees. At Harris, we believe that everyone in our organization is responsible for exceptional results. We understand the importance of quality standards in all of our core competencies and believe that all operational functions are interconnected. We utilize proven methodologies that tie together our software design and testing, project management and implementation, training and consulting and customer support. Our track record speaks for itself. We have more than 600 successful implementations in North America—66 in the past two years alone and we have sustained a customer retention rate of 99% over the past 5 years.