Multi-Service Billing & CIS

In 1999, Hometown Connections—a subsidiary of the American Public Power Association—conducted a rigorous evaluation of all leading CIS solutions to assist the utility members in understanding the CIS market space. Harris finished first out of the over 75 systems considered and was further selected by Hometown Connections as their recommended CIS solution to the over 2,000 utility members of the APPA.

Open competition is inevitable. At Harris, we're ready. We've developed our software with the flexibility to meet the demands of improved services and price restructuring.

The Utility Industry is under increasingly greater economic, technological and competitive pressures. Relationships between providers and customers are changing and being redefined—even more so with the move to deregulation. The challenge for management is to ensure that critical decisions are based on the total business environment where financial management is completely integrated with the organization's often complex operational activities. To meet this challenge, Harris has developed a suite of applications to assist the management of utility operations. At the heart of these applications is the Multi-Service Management System.

Development

Harris' Multiple Services Management System far exceeds the expectations of just a billing system. With the aid of several multiple services utilities, Harris designed the system to provide utilities and municipalities with the tools necessary to manage in a changing environment. Written to operate in an Open Systems environment, the Electric, Water and Gas Utility Management System was developed in a fourth generation language and utilizes a Relational Database Management System. These features combine to provide the utility with the flexibility necessary to meet the challenges—whether from virtually unlimited rates or an unbundled structure or printing reports. If you add the full ad-hoc query capabilities, the possibilities are endless.