mCARE

mCARE is the key to unlocking the full potential of your service department.

Increasing service levels and reducing costs are often contradictory objectives placed on utility service departments.  The key to successfully achieving both is to eliminate the steps that take time, but do not increment the service value.

• reduce paper work
• increase accuracy
• ensure completeness
• reduce downtime
• increase efficiencies

mCARE is a complete workforce automation application that leverages mobile and wireless technologies to optimize service order processes.  Through an easy to use web-based dispatch application, service orders generated by customer service representatives or account managers form a task list to be assigned to available field personnel. Service orders are assigned complete with electronic forms, surveys or questionnaires specific to the service order nature.  Field personnel "pick up" their orders right from their mobile device.  Upon completion of the work, field personnel record the results on their mobile device and upload the information back to the Harris Customer Information System (CIS).  In a wireless environment, further efficiencies are achieved through real-time data transmission between the office and the field personnel.

The mCARE process reduces time consuming paperwork and ensures data integrity through the elimination of re-keying.  With the addition of a real-time wireless network, response times increase and downtime is reduced through continuous data communication.  Whether deployed in a wireless network, or used with regular dial-up or networked docking stations, mCARE is a powerful extension of the Harris CIS. The results are improved customer service and increased production from service personnel.

By utilizing web-based technologies, mCARE is easy to set up, learn and maintain.  As a result, this product has a very high return on investment and low total cost of ownership.

For dispatchers and field personnel, mCARE is extremely quick to learn and easy to use.  mCARE is completely web-based, operating on any mobile device equipped with Microsoft Windows XP Tablet Edition.