eCARE
eCARE is a complete Internet solution for
two-way communication with your customers. It creates a whole new
level of customer care by putting the power of your organization and your
Customer Service department on your web site. With eCARE, customers
can get real-time information on their account 24 hours a day seven days
a week. They can easily look up consumption history, log service
calls, review and pay their account, print up to eighteen months of bill
history and submit meters readings whenever it is convenient for them.
eCARE is a highly flexible solution that can
be tailored to your organization’s specific requirements and services.
While improving communication between you and your customers, we also
realize the importance of protecting your customer data and the integrity
of you systems. Security of your data has been built into every
aspect of eCARE.
Harris’ eCARE solution comprises three main
components: eCARE, eCARE Manager and WEB Manager. Each is an important
piece to the overall solution. eCARE is the interface/front-end
for your customers. eCARE Manager is the tool you would use to manage
your site, and WEB Manager is the tool for transferring call and payments
and other information from eCARE to NorthStar.
eCARE is completely integrated with NorthStar
so capturing and transferring incoming data from your website to NorthStar
is a simple and painless process. Through WEB Manager calls, payments
can be reviewed for accuracy then transferred directly into NorthStar
either one at a time or all at once.
The integration between eCARE and NorthStar
goes one step further. Payments logged via eCARE, but not transferred
into NorthStar show up within NorthStar as Pending. This ensures
Customer Service representatives have accurate and up to date information
before issuing or performing actions on an account, such as disconnects.
Through eCARE Manager you can quickly and easily
add services or make changes to reflect changes in your organization.
You ultimately control the features your customers see and access. eCARE
allows you to add your own logo, change colors and even setup your own
standard call types and complaint codes.
Main Features
- Bill & Payment History
- Consumption Information
- Meter Reading
- Electronic Bill Payments
-
eCARE Manager
- Web Manager
- Security
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