Cayenta Utilities

Customers expect utility services to be at peak performance, 100% of the time. So why should you expect anything less from your CIS and Billing systems? Cayenta Utilities was specifically created for the utility industry to streamline your processes, increase your customers’ satisfaction and improve your bottom line. It’s an integrated, configurable and easy to use system that will ensure your services are delivered in a manner your customers expect.

Configured Solutions for Your Business

We understand the unique challenges utility companies face in an industry that demands 24/7 customer service, complex rate and billing structures, and intricate business flow processes. Of course, for companies that provide a variety of utility services, the challenges increase exponentially. Cayenta understands this and has specifically developed its Cayenta Utilities solution to smoothly and seamlessly handle all of your organization’s activities.

Cayenta Utilities offers a host of powerful functions, including: multiple rate structures, easy-to-change rate implementation, TOU rates, and differences between regulated and deregulated consolidated or summary billing—just to name a few. Whether you provide single or multiple utility services, it’s built to accommodate the differences between regulated and deregulated markets, as well as metered or non-metered services.

Whether your organization is municipal, cooperative, ESP or investor owned, Cayenta Utilities is designed to adapt easily to your specific business practices. As your processes evole and your business expands, the inherent flexibility of the system will support these changes. Most configuration changes can even be made by your own IT staff, eliminating the need for external technical experts and expensive customizations.

Customer Information at Your Fingertips

With Cayenta Utilities you will immediately recognize increased customer service capabilities. The system fully integrates customer information common to multiple service tasks, streamlining what used to be cumbersome processes. A single entry in Cayenta Utilities often accomplishes tasks that used to require several manual steps across multiple departments in your old system. Automating standard business processes—from new connects to service orders—means you’ll eliminate hours of paperwork, manual labor and clerical errors, giving you more time to care for your customers.

An intuitive Graphical User Interface (GUI) allows your customer service representatives to immediately access account information to provide more timely and accurate answers to customers. The system creates a history of customer contact information, prior accounts, credit history, work requests, current order status, and more—providing CSR’s with the ability to “drill down” for detailed information. Data entry is expedited through automatic entry of predetermined information (i.e. street, city, state, etc.), automated duplicate customer detection, and automated workflow capabilities.

Automated Systems Increase Profitability

Customers expect their bills to be 100% accurate. Management expects that delinquent accounts are not falling through the cracks. With Cayenta Utilities, automated processes identify and notify your staff of delinquent accounts. Additionally, billing statements are automatically generated for approved meter reads, without holding up the process due to exceptions. Rates are communicated clearly within the system, and can easily be calculated on either a customer’s invoice or on your CSR’s screen. The system supports a wide range of payment methods including cash, checks, wire transfers, credit cards, and ACH transactions. As your customers’ needs expand to include online processing, Cayenta Utilities also provides EBPP functionality.

Cayenta Utilities also features a powerful, flexible and integrated report writer that gives end-users the ability to create all necessary reports. No longer will users have to struggle to get data out of the system, or impact your IT department with their report needs. Our on-line, real-time report writer provides configurable report for mats, user defined lines and columns, and flexible printing options.