Rancho Santa Margarita, CA and Toronto, ON
Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced), is pleased to announce that the Santa Margarita Water District (the District) has selected Advanced’s flagship customer information and billing system, CIS Infinity, along with Infinity.Link (Customer Self-Service), Infinity.Mobile (Paperless Service Orders) and Infinity.BI (Business Intelligence) for improving business processes and performance.
The District provides domestic and non-domestic water and wastewater service within its boundaries to 55,000 connections and over 154,000 consumers.
The District recently began implementing a five year Technology Enterprise Resource Plan (TERP) program and the procurement of a contemporary utility business system was a significant element in achieving this plan.
Dustin Navarro, Information Technology Manager for the District comments on why CIS Infinity and its complementary suite of solutions aligns with the District’s business strategies and objectives: “After a three phase scoring process, the Advanced solutions proved to provide the best value to the District and met or exceeded our functional and technical requirements.”
Mr. Navarro continues, “The Advanced solutions offer key functionality that were must-haves for the District, including, IVR and payment processing integration, water budget based utility billing, business intelligence reporting and automated workflow which will improve customer service quality, increase employee efficiency and streamline business processes.”
Beth Geldert, the District’s Customer Relations Manager adds, “The ease of interfacing CIS infinity with the District’s other enterprise systems, mobile work order capabilities, and the advanced workflow features were some additional stand out items.”
The District’s implementation will kick off in January.
Peter Fanous, Executive Vice President for Advanced notes, “Key members of the project team for the implementation are based locally and have previously held leadership roles at utilities in California. They will bring pertinent technical and business expertise to this project to enhance the District’s current business practices, develop methods for streamlining operations and ensure staff are well-trained and able to exploit the benefits of the Advanced software. We are very excited to be partnering with Dustin and the District as well as expanding our California group of utilities.”
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Beth Geldert, Customer Relations Manager
Santa Margarita Water District