CIS Infinity selected by City of Ottawa, ON to Enhance Customer Service for Over One Million Customers of the Capital City of Canada
June 28, 2016

Ottawa, ON and Toronto, ON

The City of Ottawa, Ontario (the City), which serves a population of just over one million, has selected CIS Infinity, the customer information and utility billing software system from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced) to enhance customer service provided to the residents and businesses of the capital city of Canada.

The City undertook a rigorous procurement process that involved 13 stages spread over four phases. The City evaluated technical proposals, solution demonstrations and financial proposals from multiple customer information and utility billing systems vendors and also conducted interviews.

The Evaluation Team for the City explains their selection: “City employees will be making extensive use of the data recorded in our new customer information system to support daily operations as well as to provide useful information to clients, elected officials, and the general public. Therefore, we needed to be thorough in our search and select a system that was reliable and that aligned seamlessly with our functional and technical requirements.”

“Advanced proved that CIS Infinity would reduce the overall complexity of current data management processes and required manual data entry, while improving data integrity. We were also impressed with their business process methodology and we look forward to identifying efficiencies, enhancing services and re-engineering processes as part of the implementation.”

The City also selected the add-on solution Infinity.Link (Customer Self-Service) which Advanced dedicated extensive hours to enhance, to ensure it adhered to Accessibility for Ontarians with Disabilities Act (AODA) standards.

In terms of bill production at the City, it is scheduled by geographical areas to manage the high volume of approximately 230,000 accounts. This volume is expected to grow to about 300,000 active accounts in the next twenty years, equivalent to about 4,500 new accounts per year.

Further, the City processes 5.7 million A/R transactions and 1.3 million reads annually.

“Advanced is proud to be selected by the City and looks forward to the opportunity to showcase how scalable CIS Infinity is,” says Peter Fanous, Executive Vice President of Advanced. “This project will highlight and underscore how CIS Infinity can support the customer service and billing needs of an organization that is of the size and scope of the City.”

About Harris Utilities

Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.

Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.

For more information, visit harrisutilities.com

Contact

Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
pfanous@advancedutility.com

Joseph Muhuni, Manager Billing & Assessment
City of Ottawa
(614) 580-2424 x21251
joseph.muhuni@ottawa.ca