North Las Vegas, NV and Toronto, ON
The City of North Las Vegas Utilities Department (the City) has selected CIS Infinity, the customer information and utility billing software solution by Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced) to streamline operations by leveraging modern technology.
CIS Infinity provides the ability to automate repetitive tasks that includes everything from generating service orders based on information from meter reading files to generating letters and customer account tasks. With this automation the City will be able to efficiently run or eliminate many manual daily tasks and processes.
CIS Infinity has also been carefully designed to ensure the user interface is easy-to-use, flexible and powerful. This ensures that training and user adoption is faster and easier and that staff have access to all the information they need on one screen for quick customer issue resolution.
Further, the City is replacing a customer information system that has not received any updates since 2003 and would not be guaranteed to work with its database operating system of choice. CIS Infinity offers builds and patches as part of the annual maintenance fee and operates with the City’s database and hardware environment.
Will Riggs, Utilities Financial Manager for the City underscores why CIS Infinity was selected, "Based on our evaluations of CIS solutions it was apparent that CIS Infinity had really distinguished itself from other offerings when it came to functionality, ease-of-use and reliability. However, our selection came down to the fact that CIS Infinity was the right fit for the City as it aligned with our feature and technology requirements. We look forward to CIS Infinity driving efficiency at our utility."
In addition to CIS Infinity, the City also selected Infinity.Link (Customer Self-Service) and Infinity.Mobile (Paperless Service Orders), complementary solutions offered by Advanced that are integrated in real-time to CIS Infinity.
The project kicked off in March and is being managed by Advanced staff who bring deep technical and business expertise to the implementations and who utilize award-winning methodologies.
Peter Fanous, Executive Vice President for Advanced comments: "Our skilled services staff will work with the City's project team to enhance current business practices, develop methods for streamlining operations, and ensure all City staff are well-trained and able to exploit the power of our solution."
The City provides water, sewer and solid waste service to over 89,000 accounts.
About Harris Utilities
Harris Utilities, an operating group of Harris Computer Systems, is the leading provider of utility technology in North America and the Caribbean. Harris Utilities provides enterprise level integrated solutions for customer information, utility billing, financial management, and smart grid applications. With over 35 years of industry experience, thousands of customers depend on our portfolio of focused products developed directly for the utilities market.
Its Advanced Utility Systems division was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Advanced has built its organization around its core competency: serving utilities’ needs with state-of-the art software and support.
For more information, visit harrisutilities.com
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Will Riggs, Utilities Financial Manager
City of North Las Vegas