Add-On Products
eCARE Web Enablement
Put the power of your Customer Service department on your web site.
eCARE gives your customers the ability to find information quickly, any
time of the day or night. Customers can look up their consumption history,
log a service call, review a bill and even pay their account. The security
built into eCARE ensures the customer sees only their account.
You control the features that your customers can access. eCARE allows
you to add your own logo, change colors and even set up your own standard
calls and complaint codes.
Features:
- Customer access requires both an Account Number and a PIN Number.
- Customers can:
- view consumption history
- create and view service order history and status
- access bill history
- view meter reading history
- access usage history
- pay any bill online
- change password/PIN
- submit move requests
- eCARE can notify Harris Support via email of any errors encountered
by your customers
- Ability to do a consumption comparison with the same street, region,
city or on the same rate code or by the same category types
- Ability to customize special requests and feedback options.
- eCARE allows you to:
- change colors and fonts
- add graphics
- control setup codes
- eCARE Manager allows you to:
- set up Credit Card Types
- set up Web "Call Codes"
- set up the navigation menu
- set the colors for the navigation menu
- set up customer access, change customer passwords, email addresses
- maintaining consistency with your corporate web page
- automated web data integration
 Executive
Information System
Increase your management power today! Harris Computer Systems has introduced
a new and exciting tool that allows decision makers to access critical
management information, quickly and easily. Whether it's how much cash
is in every till, or how many service calls are outstanding, or how this
week compares with last week or last month, or the same period last year—all
of this information is just a click away through the Harris Executive
Information System (EIS).
Developed with managers for managers, the Executive Information System
is designed to allow access to information without having to know how
to navigate through the Harris Billing and CIS systems. The EIS guides
you through the information—starting at the highest level and drilling
down to the actual transaction level—all at the click of your mouse.
Some of the access areas the Executive Information System will take you
to are:
- Revenue Information
- Cash Receipting Information
- Service Order and Call Tracking
- Customer Service Activity
All of this information can be viewed on your PC, printed, or forwarded
for follow-up—all at the click of a mouse.
Product
Overview
Revenue Analysis
- by year
- by month
- by day
- by category
- by rate code
Current Cashier Activity
How much cash has been taken today
- by each cashier and,
- for which customers
Cash Receipts Analysis
- cash taken for a particular year / month
- cash taken for a particular day
- who paid on a particular day
CARE (Calls and Service Orders)
Activity Analysis
- by year
- by month
- by day
- by call / service order
By Customer Service Representative
- by year
- by month
- by day
- by call / service order
Call Type Analysis
By Call Type
- by year
- by month
- by day
- by customer
CARE Calendar
- a monthly calendar showing the total calls, or service orders by day
- drill down into the calls for that day
- drill down into the actual call and notes associated with the call
Report
Writer
The Harris Report Writer is the answer for database query and reporting
on the desktop. It gives users the freedom to quickly and easily create
any query and report while providing administrators with the flexible
scheduling and distribution capabilities they demand.
The Harris Report Writer presents information the way people view their
business—not the way the database is structured. The catalog is a
repository of business knowledge and data-access rules that organize data
using business terminology, so users are insulated from database complexities,
such as SQL syntax, table joins and cryptic field names. Presenting data
in this way makes it easy for users to navigate within a database and
assemble reports.
Standard Reporting
- Roll out standard reports quickly and easily with query and reporting
capabilities.
- Distribute systems of related reports that include sub-reports and
report-to-report drill through.
- Use conditional filters and highlighting to conduct exception reporting
- Access a variety of filter capabilities with the filter button drop-down
list.
Ad
Hoc Reporting
- Build queries and reports from one integrated module
- Create list and cross-tab style reports step-by-step with the report
wizard
- Make reports instantly come alive with predefined, database-independent
templates
- Use frame-based reporting to create simple or complex reports
Catalog
- Provides a LAN-based repository of business knowledge and data-access
rules
- Insulates end users from the database
- Leverages existing metadata stores by allowing administrators to
create, modify or delete catalog contents through an OLE Automation
interface
- Optimizes performance by using table weighting to prioritize database
table join orders
- Stores report-based prompts within the catalog to be used throughout
reporting applications
- Uses inheritance-based administration to ensure that all catalog
changes automatically cascade throughout the organization
Centralized Administration
- Administrators can easily create user profiles and classes that determine
how the database is accessed and what users see in their catalog.
- IT has precise control over costly query activity with client/server
balancing and governors.
- Administrators can see when, how and by whom reports are accessed
through powerful auditing features.
eDOC—Storage
and Retrieval
Harris Computer Systems is pleased to introduce eDOC (Storage And Retrieval)
for PUBS. eDOC for PUBS gives customers the ability to electronically
store and retrieve files (documents, pictures, spreadsheets, and images)
within PUBS and link them to accounts, premises and/or customers.
This opens up a whole new area of convenience for the storage, management
and retrieval of customer related information.
eDOC's simplicity means any file type can be stored and associated with
a customer. eDOC for PUBS also centralized storage and management of files
as they are uploaded to a central server.
Here are just a few examples of how you could use eDOC for PUBS to enhance
or improve your organization's use of information:
- Attach incoming letters, facsimiles, e-mails directly to the customer
account
- Store related files such as spreadsheets or documents with the customer
- Scan credit references and attach them to the customer
- Store and retrieve pictures such as drivers licenses Store images
such as schematics, floor layouts, meter locations with the customer,
account, or premise
- Store and retrieve pictures of meter readings, damaged meters with
the customer
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