Corporate IT Customer Service Center Rep

Ottawa

JOB SUMMARY

The CIT Customer Service Representative will be responsible for the deployment of workstations and laptops of our local and remote end user base.  In this role, you will install and setup workstations for users, and work with other CIT staff in the area of desktop deployment and desktop support.  You need to be able to prioritize work, and manage multiple projects at the same time. 

JOB DUTIES AND RESPONSIBILITIES

• Perform PC installs and maintenance.
• Collaborates with CIT Purchasing on issues relating to asset tracking, including redeployment of workstations.
• Install additional software as required.
• Work with clients to review changes and resolve configuration issues.
• Creates and maintains documentation to assist other staff in areas of deployment and troubleshooting.
• Field incoming help requests from end users, in local and remote offices, in a courteous manner.
• Maintain technical problems history through a ticketing system.
• Participate in special projects as requested.
• Some miscellaneous administrative tasks.
  

JOB REQUIREMENTS

• Hardware/Software experience with PC’s, laptops and printers in a Microsoft Windows environment.
• Strong knowledge of Windows NT/2000/2003/XP.
• Ability to work in a team environment.
• Ability to prioritize effectively and to perform proactively.
• Excellent oral and written communication skills.
• Good troubleshooting and analytical thinking skills.
  

SALARY

Salary will be commensurate with experience and job responsibilities.

Please mail, fax or e-mail your resume to:

Harris
Attn: Rick Martin
1 Antares Drive, Suite 400
Ottawa, ON K2E 8C4
Fax: 613-226-3377
Email: rmartin@harriscomputer.com

NO TELEPHONE CALLS PLEASE

Please feel free to browse our website for further information at: www.harriscomputer.com

"An Equal Opportunity Employer"