Support Specialist

TENEX Division King of Prussia, PA

JOB DUTIES and RESPONSIBILITIES

Provides quality support to our clients, employing a high degree of customer service, technical expertise, and timeliness
Instruct clients in groups or individually, including hands-on training, in the use of their applications and in the operation of their hardware (AS/400, PC, printers, etc.) at the TENEX classroom in the home office or other selected locations and at client sites
Test software fixes and new modules before releasing to clients
Design, write and conduct web based instructional seminars for both current and potential clients
Work with business partners to support their products for our clients.

SKILLS

A positive attitude
Ability to work in a team environment
Ability to prioritize effectively and to perform proactively
Excellent oral and written communication skills
Good troubleshooting and analytical thinking skills
Previous experience as an application support specialist is preferred
Willing to travel to customer sites - some overnight travel will be required
Knowledge of non profit fund accounting and/or SIS applications - an asset
Above average knowledge of Microsoft Office products
Knowledge of IBM iSeries/400 - an asset

LOCATION

Individual will work out of the King of Prussia, PA office.

SALARY

Salary will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

Please mail, fax or e-mail your resume to:

TENEX Division
Attn: Beth Senn
2011 Renaissance Blvd., Suite 100
King of Prussia, PA 19406
Fax: 877.222.4259
Email: jobs@tenexsys.com

NO TELEPHONE CALLS PLEASE

Please feel free to browse our website for further information at: www.harriscomputer.com

www.tenexsys.com

"An Equal Opportunity Employer"