Special Projects/Customer Support/Implementation Specialist

TENEX Division King of Prussia, PA

JOB SUMMARY

This position involves working closely with an established customer base to implement new software solutions in the K-12 education market. The successful candidate will coordinate resources in various departments to schedule, install, test, and deliver software solutions meeting project deadlines. This position will work closely with the management team by providing weekly updates and maintaining records documenting project completion milestones. Additional duties include working as a team member with technical resources and customer support to complete setup and resolve any technical or implementation issues. Candidates are expected to excel by exceeding customer satisfaction and company revenue goals. Candidates must be able to manage several projects at the same time with minimal supervision. Other duties will include assisting with customer support questions during peak times or as directed by management.

SKILLS

Proven ability to manage several projects at the same time with minimal supervision
Ability to work in a team environment
Ability to prioritize effectively and to perform proactively
Excellent oral and written communication skills
Good troubleshooting, detail-oriented, and good analytical thinking skills
Willing to travel to customer sites - overnight travel will be required
Knowledge of non profit fund accounting and/or SIS applications - an asset
MS SQL Server knowledge- an asset
Two to three years of experience in Customer Service especially in the desktop software market is required.

LOCATION

Positions located in the Columbus, Ohio and King of Prussia, PA offices

SALARY

Salary will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

Please mail, fax or e-mail your resume to:

TENEX Division
Attn: Beth Senn
2011 Renaissance Blvd., Suite 100
King of Prussia, PA 19406
Fax: 877.222.4259
Email: jobs@tenexsys.com

NO TELEPHONE CALLS PLEASE

Please feel free to browse our website for further information at: www.harriscomputer.com

www.tenexsys.com
"An Equal Opportunity Employer"